Quick primer on Designing an Enterprise Messaging Platform
Introduction: Messaging as a Strategic Function Effective communication is the cornerstone of the modern digital relationship between an enterprise and its users. Messaging, defined here as any asynchronous, non-interactive transmission of information to a user regarding their account, activity, or engagement, transcends mere delivery. It represents a critical, multi-dimensional system requiring strategic planning across channel selection, content design, compliance, and systems observability. Treating messaging as a core architectural concern—rather than an ancillary feature—is essential for maintaining trust, security, and a positive user experience. ...